SHIPPING; Items shipping within the continental United States will be shipped free of freight charges. Shipments to Alaska, Hawaii,Canada and other countries are subject to additional shipping charges. A quote will be sent by email when you place an order for shipment to these areas before processing your order.
Orders are usually shipped within 5 to 10 days. We will notify you if this will be longer due to out of stock situations before processing your order. Orders may be received in separate shipments.
All prices are US dollars.
RETURN POLICY; Authorized returns must be received within 15 days of delivery at the customers expense. Shipping and handling fees are not refundable if any were charged. If order qualified for free shipping, these charges will be deducted from the refund. Items must be returned in the same condition as received in the original packaging. You must call for a "return authorization" before returning any merchandise. Merchandise returned without a return authorization will not be accepted and no credit given. Please take care with repackaging to avoid freight damages chargeable to you.
ITEMS DAMAGED IN TRANSIT; Carefully examine package for visible damage. If damage is visible, do not accept or sign for the merchandise. Request a damage notification slip from the shipper and notify Dragontailz.com immediately. If damage is concealed, notify us within 24 hours of receipt
